Outlook 2010 – Unable to open hyperlinks in Outlook 2010 due to restrictions in place

I have just come across a strange issue this morning, when attempting to open a link from outlook 2010 a user will get the error message “‘This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator’.


A common cause of this is the removal of Google Chrome whilst it is still set as the default browser.


To fix this you need to:

  1. 1.     Reinstall google chrome and make it the default browser (restart outlook and check links work)
  2. 2.     Make IE your default browser (restart outlook and check links work)
  3. 3.     Uninstall Google Chrome
  4. 4.     Restart outlook and check links again.


Or run the Microsoft fix it – http://support.microsoft.com/kb/310049

Solution for Outlook 2010 “There was an error when printing started” Problem

Before you attempt the below fix please ensure that the Printer Spooler service is running and you are able to view the printers in the Control Panel > Printers


Close Outlook and delete the following file;



Restart Outlook and try printing again. This should resolve the “there was an error when printing started” error message.


This fix has been tested on a Windows 7 machine running Outlook 2010

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