Windows 7 printer driver ‘ghosting’


An issue is commonplace when a faulty printer is replaced with a new printer and items are left in a queue. When the new printer is installed (possibly a similar model) it will create a ghosted edition of the old printer in order to resolve this issue you need to follow the steps below to resolve.

 

Here’s how I did it, step-by-step:

1. right-click on desktop, create a new shortcut with target as ‘cmd.exe’.

2. right-click on the shortcut, “Run as Administrator”

3. Run the printui tool:  printui /s /t2

4. Try deleting the printers. If that doesn’t work…

5. CLick Start > Run > Services.msc

6. Locate the Print Spooler service, and right-click > Properties > stop service.

7. Open My Computer and browse to c:\Windows\System32\spool\Printers (you will need to say “oK” to get access to the folder).

8. DELETE the contents of that folder.

9. Restart the Print Spooler service.

10. Go back into the printui utillity (might need to restart it using same method as above) and try removing printers again. This time it should work. If necessary, check the “Ports” tab and remove any TCP/IP ports that are associated with the old printer.

11. Last but not least, I checked other computers on my network to see if any of those had mapped to the old printer, and I removed those mappings, as the date of spooled documents suggested it was printed to long after it was physically removed.

 

Hope this helps with your possible issue

About Stephen Pothecary
IT Professional and Cloud Evangelist! IT Manager at Comms Group UK Ltd - Managed Services | Solutions | Procurement | Support Services | Cloud | Fujitsu!

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